How are KiddoCarers selected and how do ensure their credibility?

KiddoCare works with several government regulators to ensure their background, experience and credentials are in order e.g. Ministry of Education’s Department of Skills Development/PERMATA, Polis Diraja Malaysia, Ministry of Health, TalentCorp etc. Kiddocarers have to undergo a certification process comprising of 2 processes. Upon registration, carer must undergo background check, health check & psychometric tests. After carer passes all this tests, only then they will be eligible to undergo 2 weeks to 3 months trainings with KiddoCare. The tests are one of its kind in Malaysia. We constantly look for knowledgable, experienced childcarers who can demonstrate a long-term commitment to childcare.

What is your assurance of the safety of my child/children?

Our Kiddocarers come with customer ratings and referrals for you to do your due dilligence. As a parent, it is perfectly natural Yes, many parents have this feelings of concern when they leave their children with a KiddoCarer they don't initially know – which are similar you leave your children at a playgroup, nursery or daycare centre. We reiterate again that our KiddoCarers would have undergone stringent vetting processes to address this concern.

Can I have the same babysitter each time I book?

Wherever possible your bookings will be offered first to your preferred childcarers (you can let us know who your top 3 favourite babysitters are). One of the strengths of KiddoCarer service is that we will always endeavour to find you an experienced and reliable babysitter, local to you. Many of our childcarers have commitments to their own families and it may not always be possible to supply the same babysitter on every occasion. In practice families find that they get to know two or three local babysitters who cover most of their bookings. We'll send you an email as soon as we've filled any bookings you make - with details about your Sitters childcarer.

Can KiddoCarers provide care for my children during the day?

Absolutely! Our KiddoCarers are available for daytime childcare in your own home. We all have times when we need to attend to an appointment, meeting or function where it's easier if children are looked after at home. We also sometimes need to work at home and need some quiet time, so KiddoCarers can help entertain and take care of your children whilst at home. Many parents find this service particularly useful during school holidays and as emergency cover at home when other childcare arrangements fail (maids goes home or falls ill, or if your child is unwell and cannot attend school/nursery).

Do you provide KiddoCarers for school pick-ups?

We regret that we cannot provide KiddoCarers collect your children from school or after-school co-curriculum activities. The primary role of your KiddoCarers is to look after your children and keep them safe within your home – not act as a driver.

When will the KiddoCarer be paid?

All payments will be made online upon booking. Recommended hourly rates for KiddoCarers can be seen on our Our Services/Price page.

Do I have to pay the KiddoCarer for travelling time?

No

Why is there a minimum booking of two hours?

We have to ensure that KiddoCarers are willing to give up their day/evening to look after your children. In our experience the combination of the hourly rate and the minimum booking of 2 hours provides the balance required to ensure our professional childcarers are prepared to attend your bookings.

Is there a maximum number of children per babysitting?

There are limits as to what we consider safe. Under usual circumstances if there are more than 3 children between two to twelve years old. A second KiddoCarer is only necessary when the above guide numbers are exceeded.

Can I meet the KiddoCarer beforehand?

We suggest that on your first sitting you arrange for the babysitter to arrive 30 minutes before you leave. You can then introduce her to your family and be in a position to see how well she relates to your children. If the children are ready for bed she could read them a story or if they are older you could start a game together. Our experience is that when you introduce your babysitter in this way children soon feel comfortable. It is usually not practical to meet a sitter before you need her to babysit, as she may not be available when you do need a babysitter. Rest assured, our KiddoCarers have been carefully selected and have experience working in the childcare professions. They have chosen to work with children because they enjoy it - you'll find they are quick to put you and your family at ease.

Can you provide care for my child who has special needs?

Although some of our KiddoCarers have special needs experience we are unable to guarantee that we have sufficient carers with the right experience in your area.

How much notice do you need if I want to book a babysitter?

We'll always try to meet last minute needs - even if we're given as little as four hours' notice. The more notice you give us the better your chance of booking your preferred KiddoCarer before someone else does. As soon as we've filled your booking - we'll send you an email telling you about your KiddoCarer and confirming the time and date of the booking.

Do sitters stay after midnight?

Most KiddoCarers are prepared to sit until close to midnight or occasionally even later - we always suggest that when you make a booking, you state the latest time you are likely to be out until (so that your KiddoCarer is prepared). If you plan to be home later than 12:00 then your booking is classed as an Overnight booking.

Are Kiddocarers insured?

For your complete peace of mind, when you book childcare through Kiddocare.my your KiddoCarer is covered by insurance during your booking.