In general, our babysitters can care for sick children, but may decline to do so for infectious diseases. When making the booking, you must declare about any health concerns beforehand.

Kiddocare is a technology platform that matches clients seeking babysitting services with babysitters (termed as Kiddocarers) who are independent third-party service providers.

As per our terms and conditions which comes into force for all clients whose use of our platform and Kiddocarer’s service, implies their sight and acceptance of the terms, all liabilities and responsibility for the quality, timeliness and safety of the service, lies between the Kiddocarers and the clients.

However as the matching platform and to maintain good will, Kiddocare has endeavored best efforts to minimize any issues with the above during service. We do this firstly by qualifying Kiddocarers who are onboarded onto our platform. To offer their babysitting service on the Kiddocare platform, the independent service providers need to go through:

Babysitting training and assessment delivered by national industry experts who are Kursus Asuhan Permata (KAP) certified trainers. KAP is the Malaysian certification for childcare centre workers as certified by the Malaysian Government. The trainers deliver modules that is a subset of KAP, as babysitters do not require training in childcare centre management and operations which makes up the bulk of course.

Hands-on CPR and emergency first aid certification by Pertubuhan CPR Malaysia (CPR4Malaysia), conducted by certified CPR expert trainers. CPR4Malaysia is an NGO that advocates hands-on CPR knowledge aiming to have a CPR certified person in every Malaysian household. Its trainers follow the American Heart Association standards for CPR.

Identification credentials vetting, as well as police record and police report (PDRM database). This exercise is to ascertain their identity, as well as search if they have any police records for whatever offense, or have any police record lodged in their name.

Psychometric assessment by Harrison Assessment, using its online based assessment tests for selected candidates. Harrison Assessment is a reputable talent management technology company which is also used to assess high ranking civil servants.

Health check from clinics or hospitals to determine that the carers are free from any infectious diseases and does not have serious medical complications.

All our carers also have to undergo an individual interview with our assessment members.

Secondly, we have also established our Standard Operating Procedures (SOP) to assist both Kiddocarers and clients with a framework to provide adequate information for the service as well as to help provide checks and safety for both parties. This is in addition to and is above and beyond our matching service. And as accidents may happen, the SOPs also include emergency response and other important guidelines and measures to assist Kiddocarers in handling such situations.

Thirdly we provide value added facilitating and moderating feature, that allows parents to communicate with Kiddocarers and monitor the service, so that they can assess the Kiddocarer and the condition of their child.

We hope that the measures and SOPs will help to provide a great experience for all involved.